Privacy Policy

Overview

PNP Exteriors LLC ("PNP Exteriors," "we," "us," or "our") respects your privacy. This Privacy Policy explains what personal information we collect when you visit pnpexteriors.com, request an estimate, call or text us, or otherwise interact with our business, how we use that information, who we share it with, and the choices you have.

By using our website, submitting a form, or providing your phone number to receive text messages from PNP Exteriors, you agree to this Privacy Policy and our SMS Terms & Conditions.

Information We Collect

We collect the following categories of personal information, depending on how you interact with us:

Information You Provide Directly

• Contact information: first name, last name, email address, phone number, and street address or ZIP code.
• Project details: service interest (roofing, siding, windows), property details, preferred contact method, and any notes you share about your project.
• Communications: the content of emails, text messages, voicemails, and call recordings between you and PNP Exteriors.
• Marketing source: information about how you heard about us (e.g., Google, Facebook, referral).

Information Collected Automatically

• Device and usage data: IP address, browser type and version, operating system, referring URL, pages viewed, time spent on pages, and approximate geographic location.
• Cookies and similar technologies: small data files stored in your browser that help the website function, measure performance, and support advertising (see Cookies & Analytics).

Information From Third Parties

• Advertising and analytics partners (such as Meta/Facebook and Google) may share aggregated or anonymized data about ad performance and website traffic.
• Referral sources, such as contractors, partners, or customers who refer you to us.

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to estimate requests, answer questions, and schedule on-site inspections or consultations.
• To send appointment confirmations, reminders, project updates, invoices, and follow-up communications by phone, email, or text message.
• To perform and manage contracted work, including roofing, siding, and window replacement services.
• To process payments, financing applications, and warranty registrations.
• To improve our website, marketing, customer service, and overall operations.
• To measure the performance of our advertising and send you information about services that may interest you (where permitted).
• To comply with legal, tax, licensing, and insurance requirements.
• To detect, prevent, and respond to fraud, abuse, or security incidents.

Who We Share Information With

We do not sell your personal information. We only share personal information in the limited circumstances described below:

• Service providers: companies that help us operate our business, such as hosting providers, CRM and lead-management platforms, email providers (e.g., transactional email services), SMS providers (e.g., our business phone / messaging provider), payment processors, scheduling tools, and marketing analytics providers. These providers are only permitted to use your information to perform services for us.
• Subcontractors and crews: when needed to perform the work you've hired us for, we may share limited information (such as name, address, and project notes) with installers, material suppliers, or inspectors.
• Professional advisors: attorneys, accountants, and insurers, where necessary.
• Legal and safety: when we reasonably believe disclosure is required by law, subpoena, or court order, or is necessary to protect our rights, property, or the safety of our customers, employees, or the public.
• Business transfers: in connection with a merger, acquisition, financing, or sale of all or part of our business.

SMS / Text Message Consent

When you provide your mobile phone number to PNP Exteriors — through our website form, over the phone, or in person — and opt in to receive text messages, you agree to receive SMS messages from PNP Exteriors related to your inquiry, appointment, or project.

Types of messages you may receive include:

• Estimate and appointment confirmations, reminders, and rescheduling notices.
• Project updates, scheduling coordination, and crew arrival notifications.
• Invoice, payment, and warranty communications.
• Responses to questions you've submitted to us.
• Occasional promotional offers, seasonal reminders, or service updates (where you've opted in to receive them).

Message frequency varies. Message and data rates may apply. You can reply STOP to any text message at any time to opt out of future SMS messages from PNP Exteriors. You can reply HELP for assistance, or contact us at (253) 499-8864 or office@pnpexteriors.com.

For full SMS program terms, see our SMS Terms & Conditions.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors or service providers is limited to what is needed to deliver the messages you've requested (for example, our SMS platform provider) and is never used by them for their own marketing.

Cookies & Analytics

Our website uses cookies and similar tracking technologies to keep the site working properly, remember your preferences, and understand how visitors use the site. We may use:

• Essential cookies required for the website to function.
• Analytics tools (such as Google Analytics) to measure page views, bounce rates, and user paths.
• Advertising pixels (such as the Meta/Facebook Pixel) to measure ad performance and show relevant ads on other platforms.

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies, though doing so may affect how the website functions.

Your Rights & Choices

Depending on where you live, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information, subject to legal and business exceptions.
• Opt out of marketing emails by clicking "unsubscribe" in any message, or replying STOP to any promotional SMS.
• Opt out of the "sale" or "sharing" of personal information for cross-context behavioral advertising, where applicable.

To exercise these rights, email us at office@pnpexteriors.com or call (253) 499-8864. We may need to verify your identity before responding.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. No method of transmission over the Internet or electronic storage is 100% secure, however, and we cannot guarantee absolute security.

Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we'll update the "Last updated" date at the top of this page. Material changes will be posted prominently on our website.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us: